FAQ

What's included in Paneralux Pool Lights System?

Our pool light systems are available in two versions: single color and RGB.

The single color version includes natural white and blue lights, and their accessories are interchangeable.

Schematic diagram of the connection between the swimming pool neon light belt and accessories

 The single color version includes:

 Single Color Pool Light Strip (required)

 5/10m Extension Cable (optional)

 Distributor (optional)

 Power Supply (required)

 Wi-fi Controller, Zigbee Controller & Light-power Connection Box (choose one, required)

Zigbee Gateway (optional)

Single Color Remote Control (optional)

  

Schematic diagram of the connection between the swimming colored pool neon light belt and accessories

The RGB version includes:

 RGB Pool Light Strip (required)

 5/10m Extension Cable (optional)

 Distributor (optional)

Power Supply (required)

Wi-Fi RGB Controller & Zigbee RGB Controller (choose one, required)

Zigbee Gateway (optional)

RGB Remote Control (optional)

Please send your pool lighting needs to us through our customer service email: sv-hq-c25@paneralux.com or via online chat. We will recommend suitable options based on your actual pool situation.

How do I calculate the extension cable length?

The length of the extension cable is based on the swimming pool design drawing or the customer's actual measurement. The factors that affect the length of the extension cable are mainly the following two points:

  1. The accurate distance from the power room or power source to the pool.
  2. Whether extension cables are needed between the pool light strips for interconnection.

 

For example, for the swimming pool lighting scheme shown in the picture, we can easily calculate the required extension cord length in two parts.

  1. The distance from the power room to the pool is: 10 meters.
  2. The extension cable between the pool light strips is: 10 meters.

 

Therefore, the customer needs to purchase 20 meters extension cables.

Our engineers will design the most cost-effective swimming pool lighting system for you. Generally, customers only need to order the extension cable according to the length we recommend.

Are Paneralux's Pool Lights Safe to Use Underwater?

Yes, our swimming pool light adopts the patented technology of glue filling and sealing to realize the real IP68 waterproof level, and the maximum underwater installation depth is 2 meters. 24V low-voltage design eliminates high-voltage risks from the source.

Passed the authoritative TUV agency test and obtained certification in accordance with the requirements of the swimming pool lighting standard (EN60598-2-18:1994+A1).

It proves to customers that Paneralux's products not only meet strict industry requirements, but also undergo rigorous testing to verify their performance and durability, so customers can use them with confidence.

Can the strip lights be installed directly under water?

Yes. Our pool waterproof led strip lights adopt waterproof sealing technology. They satisfy IP68 waterproof standard, have passed the TUV test and gained certification in accordance with the requirements of the lighting standards for swimming pools (EN60598-2-18:1994+A1).

Where should the lights be installed?

 It's recommended to install them under pool coping, but you can also use them as in-pool light or decoration light around the pool edge. The specific installation position, however, should be determined by the actual pool design. If you have any question regarding the installation process, please contact us for exclusive pool light design solutions. Email: sv-hq-c25@paneralux.com. We’ll reply ASAP.

How does the Wi-Fi controller connect with Paneralux App?


PaneraLux controllers are pre-configured to the corresponding light modes before shipping. Example: if you've purchased RGB pool light strips, the controller you receive is already set to RGB mode. You can start from step 3 to complete the connection between the controller and the App.

Wi-Fi controller and App connection method:

A.Enable Bluetooth on your phone and connect to 2.4GHz Wi-Fi. Download the PaneraLux App via the QR code on the controller and complete the registration to access the app's home page.

B.The connection steps between the Wi-Fi controller and the app are as follows: Set the controller to either single-color or RGB mode, enter pairing mode, and then pair with the app. Note: The controller indicator light in white indicates white & blue light mode, and in red indicates RGB mode.

Using RGB controller as an example:

  1. Long-press the button on the controller; after 3 seconds, the indicator light will go off and then light up in purple.
  2. Keep pressing without releasing to enter the light mode selection. The indicator light will cycle through white-yellow-red-green-blue lights. Release the button when the indicator light turns red. The indicator light will flash purple light twice and then stay red. Then the controller enters RGB mode.
  3. Quickly press the controller button twice, and both the indicator light and the light strip will rapidly blink purple. The controller enters pairing mode.
  4. On the app's home page, click "Add device" to enter a new page. Under "discovering devices," click "Add" and then click "+" to select the controller. (At this point, a Wi-Fi connection page will appear. Input your home Wi-Fi information; 5G Wi-Fi is not supported at this time.)
  5. Wait a few seconds for the controller and app to successfully connect. (If the connection fails, you can click to reconnect.)

 

Our app can control 2 or more Wi-Fi controllers at the same time, the steps are as follows:

  1. Follow the steps above to pair all controllers with the App.
  2. Rename each controller for easy operation. Click the paired controllers to enter the single controller interface, click the Edit button on the upper right corner to change the controller name, for example: "controller A", “controller B”, “controller C”…etc
  3. Enter any controller interface, find "Create Group" in the upper right corner of the editing page, add all the paired controllers successfully and save it.
  4. Enter the group interface, you can synchronize all the paired controllers.

How to connect Zigbee gateway and Zigbeecontroller to App?

First connect the Zigbee gateway to the APP, then connect the zigbee controller to the zigbee gateway. The specific operation is as follows:

a). Enable Bluetooth on your phone and connect to 2.4GHz Wi-Fi. Download the Paneralux App via the QR code on the controller and complete the registration to access the app's home page.

b). Power on the Zigbee gateway and ensure that the pairing indicator light is rapidly flashing red, and the blue light is steady. (If the indicator light shows a different status, press "Reset" for 5 seconds until the red light flashes rapidly.)

c). Make sure your phone is connected to the 2.4GHz Wi-Fi. Open the Paneralux App, click the upper right corner "Add Device", then add Zigbee gateway, select "Gateway Control," and click "Wireless Gateway (Zigbee)."

d). Enter your 2.4GHz Wi-Fi account and password on the page. (5G Wi-Fi is not supported.) Once the app detects the Zigbee gateway, click "+" to complete the connection.


Connection between Zigbee controller and App:

e). After successfully adding the gateway, return to the home page and click "Gateway" - "Add Sub-device."

f). Set the controller to single-color/RGB mode. Note: The white light on the controller indicates white & blue light mode, and the red light indicates RGB mode. Using RGB controller as an example:

(Paneralux controllers are pre-configured to the corresponding light modes before shipping. Example: if you've purchased RGB pool light strips, the controller you receive is already set to RGB mode. You can start from step 3 to complete the connection between the controller and the App.)

Step1. Long-press the controller button; after 3 seconds, the purple light will go off and then light up.

Step2. Keep pressing the button to enter the light mode selection. The indicator light will cycle through white-yellow-red-green-blue lights. Release the button when the indicator light turns red, and then it will blink purple. The controller is now in RGB mode.

Step3. Quickly press the controller button twice, and both the indicator light and the light strip will rapidly blink purple. The controller enters pairing mode.

Step4. On the app's home page, click "Add device" to enter a new page. Under "discovering devices," click "Add," and then click "+" to select the controller. (At this point, a Wi-Fi connection page will appear. Input your home Wi-Fi information.)

Step5. Wait a few seconds for the controller and app to successfully connect. (If the connection fails, you can click to reconnect.)

How to connect the Remote Control with controller?

Paneralux's remote control has been connected to the controller before shipment, and there is no need to make any further connections. If you find that they cannot connect during use, you can follow the steps below to complete the connection.

 

Using the RGB remote control as an example:

Step1. Set the controller to RGB mode. Long-press the button on the controller for 3 seconds. After this, the purple light on the controller will turn off and then light up again.

Step2. Keep holding the button without releasing it. The controller will enter the light mode selection.

Step3. The indicator light will cycle through white-yellow-red-green-blue lights. Release the button when the indicator light turns red. After two purple blinks, the indicator light will remain red. The controller is now in RGB mode.

Step4. Press the button on the controller once. The indicator light on the controller will blink. At the same time, press and hold the power button on the remote control. When the indicator light on the remote control turns on, it means the connection is successful.

Note: The connection process for both single-color and RGB remote controls is the same. To avoid repetition, users can proceed directly to step three after completing the connection between the controller and the app.

How to connect the RGBW controller with Paneralux App?

Paneralux controllers are pre-configured to the corresponding light modes before shipping. Example: if you've purchased RGBW light strips, the controller you receive is already set to RGBW mode. You can start from step 3 to complete the connection between the controller and the App.

Wi-Fi controller and App connection method:

  1. Enable Bluetooth on your phone and connect to 2.4GHz Wi-Fi. Download the Paneralux App via the QR code on the controller and complete the registration to access the app's home page.
  2. The steps to connect the Wi-fi RGBW controller to the App are as follows: first set the controller to RGBW mode, then enter pairing mode, and finally pair it with the App.
  3. Long-press the button on the controller; after 3 seconds, the indicator light will go off and then light up in purple.
  4. Keep pressing without releasing to enter the light mode selection. The indicator light will cycle through white-yellow-red-green-blue lights. Release the button when the indicator light shows green. The indicator light will flash purple light twice and then stay green. Then the controller enters RGBW mode.
  5. Quickly press the controller button twice, and both the indicator light and the light strip will rapidly blink purple. The controller enters pairing mode.
  6. On the app's home page, click "Add device" to enter a new page. Under "discovering devices," click "Add" and then click "+" to select the controller. (At this point, a Wi-Fi connection page will appear. Input your home Wi-Fi information; 5G Wi-Fi is not supported at this time.)
  7. Wait a few seconds for the controller and app to successfully connect. (If the connection fails, you can click to reconnect.)

How do I install the pool light system?

Under the pool deck or on the pool wall. Customers can choose the specific installation position based on the pool's actual conditions. Installation accessories package includes: expansion screws, side mounting clips, and top mounting clips. (Silicone adhesive is not included.)

How to Choose Mounting Clips and Quantity?

For installation under the pool deck, use side mounting clips. For installation on the pool wall, use top mounting clips. Use 1 mounting clip every 0.25 m.

Methods of Fixing the Light Strips:

Expansion screws or silicone adhesive. If using expansion screws, ensure that the pool deck thickness is 5cm. If using silicone adhesive for fixing, install the pool lighting strips after the silicone adhesive has cured for 24 hours.

Important notes:

1.Before installing pool lighting strips, first power them up to check for issues like dead LEDs or missing colors.

2.During installation, avoid completely unwinding the LED strip from the spool and refrain from using excessive force when removing it.

3.When installing pool lighting strips at bends, secure them with a mounting clip on each side of the bend, positioned 10cm away. Ensure there is a gap between the LED strip and the bend, avoiding complete adherence.

4.LED strips can be bent at angles 60° and can be routed around walls with a thickness 4cm.

5.Follow the provided instructions for installing pool lighting strips on different surfaces within the pool area.

6.Our pool lighting strips are designed to only bend vertically along the non-illuminating side; twisting or bending in other directions is prohibited.

 

Does the LED pool strip lights support remote control?

Yes! The lights can be controlled by APP or remote controllers, supporting WIFI and Bluetooth connections to ALEXA and Google Home Assistant voice control. Please check remote control LED pool strip lights in the below video: 


What is the maximum remote control distance?

The maximum control distance of remote control with our APP in an open and unobstructed place is 30m, which is the distance between your controller or cellphone and the sensors.

How many types of LED pool strip light are available?

Single-color and color-changing ones.  

How long is the shipping time?

Standard products 7-15 working days. On holidays they may take longer. Moreover, customized products require generally more time for shipping.

Can I return it if I’m not satisfied with the product?

If it's a technical issue, we have a professional after-sales team to provide technical support and installation guidance. The best way to reach out to us is via email, which we'll respond within 24 hours. Nevertheless, within 30 days from the date of purchase, undamaged products can be returned and95% refunded.

How to cut & reseal pool light strips?

  1. Mock up the installation of the light strip along the swimming pool and mark the excess to mark point A.
  2. Cut the pool light strip 50mm forward at the marked point A point. (The cutting length of different colors of pool light strips is not the same, white pool light strip cutting length: 50mm, every 7 lamp beads cutting; blue pool light strip cutting length: 41.7mm, every 6 lamp beads cutting; RGB pool light strip cutting length: 50mm, every 6 lamp beads cutting. )
  3. Light up the strip and find the last lighted lamp bead, marked as B. Make sure that point B is in front of point A and the light is normal at point B.
  4. Remove the strip after point B along the cut mark.
  5. Begin resealing the strip by inserting the semi-cylindrical plug into the inside of the strip, making sure the retaining spacer is fully inserted into the strip.
  6. Insert the end of the strip inside the base and fill the base with silicone rubber. Make sure all gaps are filled with silicone rubber. This step will directly affect the waterproof performance of the strip.
  7. Place the center stand into the base and fasten the cover with stainless steel screws.
  8. Wait 24 hours for the silicone rubber to cure, and then install the strip and light it for inspection after 24 hours.

How to take out the light strip?

The light strip is stored by a reel, and it is forbidden to pull the light strip violently. Improper unfolding of the light strip and violent pulling of the light strip will also cause irreversible damage to the light strip, such as color loss, light failure and other problems.

A.The correct way to open the light strip: There is a tube in the box, use the tube to pass through the reel, turn the reel to roll out the light strip horizontally.

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B.Two people are required for installation, one person drags the reel, and the other gently pulls out the light strip for installation

Prohibition: Put the reel flat on the ground to take out the light strip.

Prohibition: One end of the swimming pool light strip is suspended in the air during installation.

Prohibition: Roll out the whole light strip from the reel and lay it on the ground randomly.

How to bend the pool light correctly?

1.Bend the pool light strip

Allowed: Light strip bend along the non-luminous surface.

Allowed: Light strip bending angle ≥ 60°

2.Install at 90° corner?

Allowed: 10cm/4in on both sides of the corner to fix with a mounting buckle, keep a certain gap between the light strip and the corner (>1.65in)。

Prohibition: The light strip is completely tightly fitted to the corner.

Prohibition: Installed at a bend angle <60° (wall thickness less than 4cm).

How to select the mounting buckles and fix thebuckles?

For installation under the pool coping, use the "Side Mounting Buckle"; for installation on the pool wall, use the "Top Mounting Buckle".

1.Mounting buckle fixing method

If you choose the glue fixing method, please buy our recommended brand and type of silicone glue or use your own equivalent brand and type of silicone glue.


How to apply the glue to the buckle?

1.1. Evenly spread the glue on the mounting surface of the mounting buckle base;

1.2. Paste the mounting buckle base to the set position;

1.3. The pasted mounting buckle needs to be naturally cured at room temperature up to 24 hours before putting the light strip in it.

 Note: The installation buckle setting location needs to be cleaned hygienically to prevent the fixing effect from being affected by residual dust, cement, paint and other foreign substances.

2.Mounting Buckle Spacing Setting

2.1 Side mounting buckle

2.1.1.Power cable straight out strip: set the first side mounting buckle 11cm (4.33in) since the center of the threading hole, see ① ;

2.1.2.Power cable side outlet strip: Set the first side mounting buckle 9cm (3.54in) since the center of the threading hole, see ②;

2.1.3.Set the second side mounting buckle at 25cm (≈10in) and so on, see ③;

2.1.4.In case of corner, put one side mounting buckle on each side of the corner at a distance of 10cm (4in) from the corner, see ④;

2.1.5.The last mounting buckle should be set by the end position of the strip after the whole strip is fixed on the mounting buckle, see ⑤.

2.2 Top mounting buckle

2.2.1.Power cable straight out & side out strip: Set the first top mounting buckle 11cm (4.33in) from the center of the threading hole, see ① ;

2.2.2.Set the second top mounting buckle at 25cm (≈10in) and so on, see ②;

2.2.3. In case of corner, put one top mounting buckle on each side of the corner at a distance of 10cm (4in) from the corner, see ③;

2.2.4.The last mounting buckle is set by the end position of the strip after the whole strip is fixed on the mounting buckle, see ④.


 If fixed with glue, the pasted installation buckle needs to be naturally cured at room temperature for 24 hours before placing the light strip inside the buckle.


3.Light Strip Layout and Assembly

Installation Under Coping: side mounting buckle assembly schematic

Installation On Pool Wall: top mounting buckle assembly schematic

Please install the pool light strip in order segment by segment. Not fixing the light strip section by section will cause the head of the light strip to be pulled and disconnected, resulting in the whole light strip not being lit.

The last mounting buckle at the end of the light strip should be added after the light strip arrangement is completed and the position is determined (refer to 6. Mounting buckle fixing method).

4.Assistance with installation

If you have any doubts about the installation process of your pool light strips, don't hesitate to contact us at any time: sv-hq-c25@paneralux.com. Our team is more than happy to provide you with guidance on how to install them. Whenever you need help, we are here.

How to cut and seal garden decorative lights?

This garden decorative light strip supports cutting, every 6 led beads/100mm can be cut. The specific operation is as follows:

  1. Confirm the length to be cut. Please note that the minimum cutting length of the light strip is 10cm.
  2. Find the two horizontal rows of copper soldering discs on the strip, and take this as the cutting point to cut.
  3. Light up the strip to make sure that there is no dead light or lack of color after cutting.
  4. Insert the anti-spill plug into the cutout and make sure it is fully embedded in the cutout of the strip.
  5. Squeeze the silicone adhesive inside the sealing plug to ensure that the sealing adhesive completely fills the inside of the plug.
  6. Plug the cut end of the strip into the sealant-filled tail plug and allow to cure at room temperature for 24 hours.

 

It should be noted that the length of a single strip of the RGB/RGBW version after cutting cannot exceed 15 meters, otherwise there will be color difference when brightening white light.

Why there are two types of garden light strips, single side and both sides power cables?

Firstly, the RGB version has a single-ended power cord for 10 and 15 m, and two-ended power cords for 20 and 25 m, while the RGBW version has a single-ended power cord for 10 m and two-ended power cords for 20 m.

The design of two-end power cords is to ensure that the overall brightness of the ultra-long garden strip remains consistent. Because after the length of the strip exceeds 15 m, the single-ended power supply will lead to a large voltage difference between the beginning and the end of the strip, which will result in a high brightness at one end and a low brightness at the other. In order to prevent this from happening, it is designed to be powered from both ends for lengths over 15 m.

How to install the Garden strip lights?

This garden light can be mounted on poolside, patio, stairs, outdoor deck, flower beds and more. You can use screws or ties to secure the mounting clasp.

1.Tie fixing

For mounting surfaces where you do not want to punch holes it is recommended that you use either tie wraps or silicone adhesive to secure the light strip. Ties should be used in conjunction with mounting buckles; you can also apply silicone adhesive directly to the back of the strip to secure it to the mounting surface without using mounting buckles.

2.Screw fixing

Screws can be used for mounting surfaces that can be perforated. When the mounting surface is made of wood, plastic or metal, screws can be used directly to fix the mounting buckle. When the mounting surface is made of concrete or stone, it is necessary to use expansion tubes.

How to make a waterproof wire splicing?

We have the power cable splicing kit for cutting, butting and sealing. Kit includes: 1 piece ratchet crimping pliers, 2 adhesive coated gloves, 1 pack of heat shrink intermediate tube, 1 pack of double wall type heat shrink tube. Users need to prepare their own hot air guns and wire strippers.

Please read the operating instructions carefully before using this power cable splicing kit. Let us know if you have any questions.

 

Please watch the following operation video:

Why I can’t change the RGBW pathway light to warm white by remote?

You can use the remote change the light to warm white. It’s not the light failure. Because the RGBW path way light have 2 kings of white: one is RGB light mixed the natural light and one is the single warm white. When you use the remote control color palette to adjust the light to a mixed white light, the default is RGB mode. Pressing the "W" button at this time is equivalent to superimposing warm white light onto the white light of a three-color mix. This will cause the warm white color is not pure. It is very simple to debug the warm white light, just use the remote control to turn off the light strip, and then press the "W" button, then it is pure warm white light.

How does Paneralux's controller work withAlexa, Google home?

The "paneralux" App not support Alexa, google home connection for now. Users can download TUYA's App "Smart Life" to realize it. Please visit TUYA's website for more details: Tuya IoT Development Platform - Operation Management - Value-Added Services - Smart Voice - Third Party Tutorial - Amazon Echo.

How to wire the transformer of Paneralux?

1. Transformer input connection

a. Unscrew the end cover of the waterproof junction box and pass the high-voltage power wire (provided by the customer) into the waterproof junction box.

b.  Insert the 3 cores of the wire into the terminals respectively.

    The red terminal - power wire AC L

    Yellow terminal - power wire Ground

    Blue terminal - power wire AC N

c. Tighten the end caps at both ends to ensure IP67 waterproofing, and secure the top cover with screws.

2. Transformer output connection

a. Connect the wires at the output end of the transformer to the controller

Plug the red wire into the "+" of the controller and the black wire into the "-" of the controller and lock it.

b. Tighten the end caps of the waterproof box to ensure IP67 waterproofing, and fix the top cover with screws.