Return & Refund Policy

PaneraLux provides a straightforward warranty that is processed in the most hassle-free way possible.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Warranty Timeline

12 months for all the products.  

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase.  It will be charged 5% of the order amount as transaction fee. Once the returned item arrives back in PaneraLux’s warehouse for inspection, the refund process will begin.

  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, buyer is responsible for shipping costs
  • For non-quality related warranty claims, PaneraLux refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For quality-related issues, please see below.

How do I return an item?

  1. Please reach out to PaneraLux customer support to initiate a return. Please state the reason for return.
  2. PaneraLux support will share the corresponding return address with you within 24 working hours.
  3. For the refund to be processed in a timely manner, please be sure to send a return notification to PaneraLux with the following information:
    • Name of the courier
    • Tracking number

How long does it take to get a refund?

Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

Warranty Claims for Quality-Related Issues

All quality-related defects on items are covered by an extensive warranty, starting from the date of purchase.

PaneraLux's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, PaneraLux will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

  • Buyer must provide sufficient proof of purchase
  • The defective item’s visible proof depicting the defect are required
  • It may be necessary to return an item for quality inspection
  • For defective items that PaneraLux needs to have returned, warranties on those replacements are voided if the wrong item is returned to PaneraLux or if the defective item is not returned.

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Buyer’s accidental returns
  • Returning personal items
  • Returning items claimed to have defects but found by PaneraLux quality control to be in working condition
  • Returning defective items in international shipping
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Purchases from unauthorized resellers